At Northwest Hospital & Medical Center, we have a team dedicated to working with our patients to:

• Interpret insurance coverage.
• Verify insurance eligibility and benefits.
• Notify the insurance company and obtain authorization for treatment.
• Investigate payment sources that might be available to you, such as Medicaid and charity care.
• Make payment arrangements.

Account Information
Northwest Hospital patients work with the Patient Financial Services Department who may update or add insurance information. If you think you may have difficulty paying for medical services or paying an existing bill, contact the Patient Financial Services Department at 206-368-6440 or toll free 1-877-364-6440. We’ll evaluate your circumstances, in strictest confidence, to see if you might be eligible for financial assistance based on income and family size.

Patients who have been discharged from the hospital or who have questions about their bills should contact Patient Financial Services by calling or visiting their offices at the Northwest Outpatient Medical Center (OPMC), located on 10330 Meridian Ave. North, Suite 260. Hours of operation are 8:00 a.m. - 4:30 p.m. Monday through Friday. The Patient Financial Services Department phone number is 206-368-6440 or toll free 1-877-364-6440.

The Patient Financial Services Department, as well as the Cashier, is located at OPMC. However, any Admitting Representative may accept a patient payment at Northwest Hospital & Medical Center’s main campus if change is not required (exact amount in cash, checks, and credit cards accepted).

Understanding the New Billing Statement
Northwest Hospital & Medical Center continues to strive to improve service to you, our valued patient. We have redesigned the patient statement to provide more detailed information about the medical services you received and the status of your account. Here is a sample with a brief explanation of our statement.

For answers to questions about your Northwest Hospital & Medical Center Statement, please call a Customer Service Representative at 206-368-6440 or foll free 1-877-364-6440.

Please use the back side of the bill to inform us of any changes to your address or insurance. This side also has billing and contact information.